BGI Associates LLC, a Division of Raven Strategic Group

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De-escalation Training Program

 

BGI has partnered with Ret. Grand Rapids, MI Police Officer, John Riley to bring you what we feel is a highly effective training program. John has over 20 years of law enforcement experience. He specialized

in de-escalating possible hostile situation through a number of techniques learned during his 20 years in police work.

 

Did you know that in most cases, you can prevent escalation of disruptive behavior with your own nonverbal behaviors? The ability to organize your thinking and calmly respond are effective de-escalation techniques that can help you avoid a potential crisis.

Our training program will provide you and your organization with realistic scenarios demonstrating how your own nonverbal behaviors can help you safely manage dangerous situations.

Learn how personal space, body language, and listening skills can help effectively de-escalate the disruptive behavior of those in your care.


This training is equally beneficial to any organization. Whether you are law enforcement, private security, teacher, hotel clerk or a business manager, any and all can benefit from such training.

Training  Objective


To provide you the skills necessary to avoid anger and misunderstanding...

And move quickly to cooperation and resolution...

Ask us a question!

De-escalation training can have great benefits for any organization:

  • Less workplace violence incidents
  • Less use of force incidents
  • Decreased disciplinary actions
  • Decreased customer complaints
  • Increased customer satisfaction
  • Increased sales